Emilie Hernandez brings more than 15 years of experience in the customer service industry, with extensive expertise in leadership, customer relations, team development, training, and operational excellence. She studied at Austin Community College and holds the professional designation of Certified Apartment Manager (CAM).

A former corporate trainer, Emilie has built her career around a fundamental belief that exceptional organizations are created through strong teams, effective systems, and meaningful relationships with the people they serve. Her experience developing employees, improving processes, and delivering exceptional customer experiences gives her a unique understanding of how operational excellence translates into lasting customer trust and loyalty.

As Chief Customer Officer, Emilie serves as a vital connection between the company and the individuals, professionals, and organizations it serves. She helps ensure that every customer experience reflects the company’s commitment to quality, responsiveness, integrity, and personalized service—from the first interaction through product delivery and ongoing support.

Emilie’s leadership extends beyond traditional customer service. She works to develop systems and processes that strengthen communication, promote consistency, anticipate customer needs, and ensure that the customer remains at the center of the company’s continued growth.

Passionate about wellness-driven living, Emilie has a strong interest in the relationship between nutrition, nutraceuticals, healthy lifestyle choices, and overall well-being. She brings that enthusiasm to her leadership role by helping transform the company’s wellness mission into a customer experience that is accessible, supportive, educational, and personal.

Through her commitment to people and service excellence, Emilie helps ensure that as the company grows, its most important relationship remains the one it builds with each individual it serves.